Вакансія: Technical Support Specialist (в Донецьк)

Загальна інформація про вакансію

<p>We are looking for a full-time Сustomer Support staff member to participate in our project — an application for genealogy lovers.</p> <p><strong><br /></strong></p> <p><strong>Requirements:</strong></p> <ul><li>High level of English, B2 minimum</li><li>1+ years of commercial experience in customer support, strong knowledge of various software</li><li>Practical experience with live chat support</li><li>High attention to detail, analytical mindset and logical thinking</li><li>Basic computer literacy and understanding of applications</li><li>Technical background</li><li>Familiarity with the software development process is a plus</li></ul> <p></p> <p><strong>Responsibilities:</strong></p> <ul><li>Assisting customers with technical support inquiries</li><li>Collaborating with other Customer Support team members</li><li>Advocating for customer perspectives within the company</li><li>Analysing issues and coordinating with other departments to enhance products</li><li>Troubleshooting software issues and delivering solutions</li></ul> <p></p> <ul><li><strong>We offer:</strong></li><li>Full-time remote employment</li><li>Free medical insurance coverage and health program</li><li>Paid sick leave</li><li>24 fully paid vacation days</li></ul>